Terms and Conditions
1. Introduction
Welcome to Crystal Ice. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our website.
2. Products and Services
- Pricing: Prices for our products and services are listed in USD and are subject to change without prior notice. We strive to ensure that all prices are accurate and up-to-date.
- Orders: All orders are subject to availability. We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability or errors in pricing.
- Delivery: Delivery times are estimates and may vary. We are not responsible for any delays caused by factors beyond our control.
3. Payment
Payment methods accepted include cash, bank transfer, and other methods as specified at the time of purchase. Payment must be received in full before goods are dispatched or services are provided.
4. Refunds and Returns
- Ice Products: Due to the perishable nature of ice products, we do not offer refunds or returns.
- Services: Refunds for services are considered on a case-by-case basis and are subject to the specific service terms and conditions.
5. Intellectual Property
All content on our website, including text, images, and logos, is the property of Crystal Ice or its licensors. Unauthorized use or reproduction of this content is prohibited.
6. Liability
Crystal Ice is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability is limited to the amount paid for the product or service.
7. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page and are effective immediately upon posting.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Zimbabwe. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the Zimbabwean courts.
9. Contact Us
For any questions or concerns about these Terms and Conditions, please contact us at +263 774 213 817 or email us.
Privacy Policy
1. Introduction
Crystal Ice values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in this policy.
2. Information We Collect
- Personal Information: We collect personal information such as your name, email address, phone number, and payment details when you place an order or contact us.
- Usage Data: We may collect data on how you use our website, including IP addresses, browser types, and referring sites.
3. How We Use Your Information
- To Process Orders: We use your personal information to fulfill orders and provide customer support.
- To Improve Our Services: Your usage data helps us enhance and optimize our website and services.
- To Communicate with You: We may use your contact details to send you updates, promotions, and other information related to our products and services.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Data Sharing
We do not sell or rent your personal information to third parties. We may share your information with trusted partners who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you interact with our site. You can control cookie settings through your browser.
7. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at +263 774 213 817 or email us.
8. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will be effective immediately upon posting.
9. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at +263 774 213 817 or email us.